The administration portal is where YOUR tenancy of the NFON cloud telephone system begins. The Admin Portal is accessed through the general ‘my’-nfon gateway: http://www.mynfon.com/en/
The administration portal is divided into four sections:
The building blocks of any telephone system and generally linked to a handset/ device. Extensions can be created with individual permissions and features and deleted.
A virtual facsimile for individual or central use, that sends faxes in PDF format and receives faxes as emails.
Audio conference rooms can be created for up to 50 participants.
Time Control Service:
Time of day/month/year programming of the telephone system.
A queue is typically when there is not enough staff to answer calls quickly enough. This service is where member options and answering profiles are programmed.
Similar to queues, but a ‘skill’ factor can be applied to queue members/ agents/ staff that possess greater skills for different queue requirements
Incoming calls can be distributed to extensions in a given order and priority.
A combination of either or both audio and DTMF interaction. i.e. Press 1 for sales, press 2 for customer services, etc.
Management of ‘devices’ including handsets, softphones, Mobile Phone Apps, Conference phones, analogue adapters, etc.,
Management of company profiles/ permissions and security (passwords, etc.)
Site settings – addresses, time zones, etc.,
Import/Export of Speed Dial, Extensions, Phonebook
Provides an overview of the telephone numbers, trunks and DDI’s that have been allocated/ ported onto YOUR cloud telephone system. It is here you can change the assignment of telephone numbers with extensions or services.